Legal
Refund policy
Last updated — 19 August 2026
1. The 30-day trial is the window
The 30-day free trial is provided so you can evaluate Witan Way in full before any charge is made. Nothing is taken during the trial, and cancelling before it ends means you are never charged.
2. After a subscription has been charged
Once a subscription has been charged, payments are generally non-refundable, except where required by applicable law or where a refund is otherwise issued by FastSpring as Merchant of Record. Cancelling stops future billing; it does not refund the period already paid for. A monthly plan stops at the next billing date, and an annual plan runs to the end of the period.
3. Who processes your payment
Purchases processed through FastSpring are subject to FastSpring's role as Merchant of Record for that transaction. Refund requests may be handled in accordance with the applicable purchase terms and mandatory consumer rights. Witan Way provides and supports the Service itself.
4. How to request a refund
Write to support@witanway.com, or contact FastSpring support directly using the order reference shown on your receipt. FastSpring may also issue a refund on its own initiative — for example on a fraudulent or erroneous charge.
5. Your statutory rights
This policy does not affect any mandatory consumer rights you may have under the law that applies to you, including any statutory right of withdrawal for distance contracts.